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SHIPPING & RETURNS

SHIPPING

Paypal is the only form of payment accepted, however, you do not need to have a Paypal account to pay.

All pieces are shipped in signature South of the Border wrapping and shipped via Australia Post.

International items are shipped first class via the Australia Post service from Sydney, and unless the product page says it is made to order or on back-order, they are usually shipped within a few days after you place your order. Please make sure your address is correct on Paypal. We are not responsible for shipping to a wrong address that's listed on your Paypal account. 

International customers: You may be subject to import taxes, customs duties and fees which are levied once a shipment reaches your country. These additional charges for customs clearance must be paid by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Items are shipped first class and have NO tracking number. If you would like a tracking method, the item will have to be shipped Express mail, which costs around $10 extra. Please message us after you buy your item if you want it to be shipped this way, and we will invoice you for the extra shipping cost.

We are happy to have you collect your item from our stores in Byron or Cronulla. 

We do not accept returns unless you receive the wrong item or if you receive an item damaged.

RETURNS

Please choose carefully.

We offer an exchange or give credit notes for online purchases where the fit was incorrect or in the case where the customer has changed their mind and the item is returned within the fortnight.

If it is a size exchange, or you have a good idea of what you wish to exchange for, email back and we will pop the items you wish to exchange for on hold so you don’t miss out.

Our credit notes are valid for 12 months and extendable if you haven't found something perfect in that time. So, in effect, they never run out. Most people don't have too much trouble (!) we have a really big range and have new deliveries all the time.

Please return the unwanted items to: 

               South of the Border

              142 Cronulla St

               Cronulla

               NSW

               2230

              AUSTRALIA

Upon receipt of the returned item in unworn condition, we issue a secret online code, which can be used at the web checkout or in any of our stores.

We encourage you to call our stores or contact us through our online contact form for assistance in fittings or styling advice or if you need any help at all. The girls are all lovely and will go out of their way to help you.

CRONULLA - 02 9544 5501

BYRON BAY - 02 6680 9307

Thank you,

Vanessa

South of the Border 

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